Ants and Caterpillars - PLEASE READ BEFORE PURCHASE, VERY IMPORTANT:

VERY IMPORTANT: Shipping Timing - Please leave a flexible shipping window open – we cannot guaranteed ship dates due to the many logistics involved. Shipping will take anywhere from 1-3 weeks and could ship anytime during that period. As soon as the ants arrive, they do need to be transferred to the farm right away. If you are not able to be home during the 1-3 week window, please wait to order the live creatures or give us a 2 week lead time to put your order on hold. These will ship USPS & could be shipped or delivered on any day of the week/weekend (we are unable to control the date it is shipped or delivered.)
Your email is important: You will receive 2 emails from us. They will both come from CustomerService@BasicFun.com. To ensure the email does not go into your spam folder please add CustomerService@basicfun.com to your safeguard emails.
 

• 1st Email: When you place your order – the order # will be automatically emailed to you. Please look for that email as it has your order # which you will need if you need to contact us.
   
• 2nd Email: When the live creatures ship. We will email you once the live creatures ship with the USPS tracking # to be able to track to your door. Once they ship, it is your responsibility to track the shipping until it arrives by googling “Track USPS tracking # (insert your tracking #)”. If you have any issues, please contact us with your order #, we are happy to assist!

Note: Due to the uncertainty of the arrival date of your live creatures - If you are planning to go out of town, cannot retrieve the live creatures from the mailbox upon receival or plan to move soon – please email us at CustomerService@BasicFun.com with your order # at least one week in advance and we can place your order on hold or make the address change for you on file. This is our busy season and we have a few day turnaround on emails. Thank you!